Poranan Prasitwisat (Prae)
Customer Service Specialist

Current Projects
• Oman Air, First and Business Class Training
• Faahsai Flying School Cabin Crew Training

Performa Global Consulting – Training Project Manager (November 2006 – October 2009)

Projects Accomplished
• Qatar Airways, Doha, Qatar
• Etihad Airways, Abu Dhabi, United Arab Emirates
• Royal Jet, Abu Dhabi, United Arab Emirates
• Taj Hotel Project, Delhi, India
• Skyteam, Heathrow Airport First Class Lounge
• Etihad Lounge, Frankfurt
• Oman Air Project, Oman

Highlights
• A part of Training team to bring Qatar Airways to be one of the 5-star airlines as per Skytrax
• Lead Business Class service design, training design team
• Brought Etihad to be the Best Business Class in the Middle East 2008 as per Skytrax
• Brought Etihad to earn “The World Best Airline 2009” awarded by WTO
• Brought Royal Jet to be ‘The Middle East’s leading private jet operator 2008’ award as per World Travel Award
• A part of training team to design and conduct ‘Spirit of TAJ’ training after November 26th Terrorist Attack

Andrew Biggs Academy – Assist Director or Studies, Bangkok, Thailand (August 2005 - November 2006)

Highlights
• A part of Pre-opening team to set up the academy
• Built English Curriculum for Teen Age Group
• In-house Training for Customer Service Representatives
Gulf Air – In-flight Supervisor, Bahrain (March1999 - June 2005)

Highlights
• The youngest and most junior in-flight supervisor in Gulf Air’s history
• In December 2004, was selected to join Gulf Air Advertising Campaign: involving in all PR and Advertising Activities and also appeared in Gulf Air TV Advertising.

EDUCATION

Dec 2005 – Mar 2008
Master Degree in Human Resources Management
University of Phoenix, Arizona - USA

1996 – 1999
Bachelors’ Degree in Business Administration (Marketing)
Assumption University, Bangkok - Thailand